Terms and Conditions

1. Acceptance of terms

By accessing and using Meembly ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Platform.

2. Service description

Meembly is a SaaS loyalty platform that allows sports clubs and businesses to create and manage points programs, rewards, and challenges for their members and customers.

3. User accounts

To use the Platform, you must create an account by providing truthful and up-to-date information. You are responsible for maintaining the confidentiality of your password and all activities that occur under your account.

4. Account types

• Club/Manager: Manages a loyalty program, configures rewards and challenges.
• Member: Participates in loyalty programs, earns points, and redeems rewards.
• Associated business (Partner): Collaborates with clubs by offering benefits to their members.

5. Acceptable use

You agree not to:

• Use the Platform for illegal or unauthorized purposes.
• Attempt to access other users' accounts or data without authorization.
• Interfere with the operation of the Platform.
• Share offensive, defamatory content or content that infringes third-party rights.

6. Intellectual property

All content on the Platform, including design, code, logos, and text, is the property of Meembly or its licensors. Clubs retain ownership of their own content and data.

7. Points and rewards

Points earned on the Platform have no monetary value and are not transferable outside the corresponding club's program, unless the club states otherwise. Meembly is not responsible for the rewards offered by clubs.

8. Limitation of liability

Meembly is provided "as is." We do not guarantee that the service will be uninterrupted or error-free. In no event shall we be liable for indirect, incidental, or consequential damages arising from the use of the Platform.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be notified through the Platform. Continued use after modifications implies acceptance of the new terms.

10. Use of artificial intelligence

Meembly incorporates features based on third-party artificial intelligence models (OpenAI) to assist with user care and support. The responses generated by these systems are for guidance only and may contain inaccuracies, so they do not replace professional advice nor constitute a final decision by Meembly. Support messages may be processed by these models for the sole purpose of generating responses; they are not used to train third-party models or to make automated decisions with legal effects. The processing of personal data associated with these features is detailed in the Privacy Policy.

11. Contact

For any inquiries about these terms, you can contact us at legal@meembly.com.